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Return and Refund Policy

Last updated: 21 September 2026

1. Our 30-day return policy

We accept eligible return requests within 30 calendar days after delivery for orders shipped to Poland, Czechia, Hungary, Spain, Italy, Slovakia, Portugal, Malaysia, Austria and Germany. Please email us with your order number and the item you wish to return. A prepaid standard return label is included in your parcel. Please use this label and contact us for return instructions. If the label is missing or unusable, email us for a replacement at no charge. Standard return shipping is free for eligible returns, whether the goods are faulty or you have changed your mind. No restocking fee is charged.

For the additional voluntary return period beyond your statutory rights, goods must be unused and in their original condition, with included accessories and original packaging where supplied. These voluntary conditions do not restrict your rights concerning faulty goods or your statutory right of withdrawal.

2. EU consumers: statutory right of withdrawal

If you are a consumer in Poland, Czechia, Hungary, Spain, Italy, Slovakia, Portugal, Austria or Germany, you normally have the right to withdraw from an eligible online purchase within 14 calendar days after taking physical possession of the goods, without giving a reason. For one order delivered in separate lots, the period normally starts on receipt of the last item. Statutory exceptions apply.

Tell us of your decision by a clear statement sent by email or post before the withdrawal period expires. You do not need our prior approval for a valid statutory withdrawal. Return the goods within 14 days after notifying us. You may inspect goods as you could in a shop. Original packaging is helpful but is not an absolute condition of exercising this right. You are only responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Discounted products are not excluded from statutory withdrawal merely because they were on sale. Any legal exception, such as genuinely personalised goods or certain sealed hygiene goods after unsealing, applies only where the law permits and must be relevant to the actual product.

3. Refunds

For EU statutory withdrawal, we reimburse the payments due, including the cost of our least expensive standard delivery option, within 14 calendar days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence of sending them back, whichever occurs first, where permitted by law. Our standard outbound shipping is free.

For eligible returns, we inspect the returned goods and complete your refund within 10 calendar days of receiving them, including normal payment processing. Any shorter mandatory legal deadline takes priority. Refunds normally use the original payment method. For COD orders, we will agree a suitable refund method with you, such as a bank transfer, at no refund fee to you. We will request only the information necessary to complete the refund through an appropriate channel.

4. Faulty, damaged, incorrect or missing goods

Please contact us if your order has a problem. We will provide repair, replacement, a price reduction or a refund as required by applicable law. Necessary standard return costs for faulty or incorrect goods are paid by us. Your statutory rights are not limited to the 30-day voluntary return period, and are not lost merely because you did not report a problem within 48 hours or did not keep the original packaging.

EU consumers benefit from at least the applicable minimum two-year legal guarantee for non-conforming goods, with any longer periods or stronger national rights preserved. This legal guarantee is separate from any manufacturer's commercial warranty.

5. Malaysia

Our voluntary 30-day return offer also applies to eligible Malaysia orders. The EU statutory withdrawal provisions above are not presented as Malaysian law. Nothing in this policy excludes or limits mandatory rights or remedies under applicable Malaysian consumer law.

6. Exchanges and cancellation

We do not offer direct exchanges. To choose another item, request a return and place a separate order. Contact us promptly to request cancellation before dispatch. If an order has already shipped, the applicable return and withdrawal rights remain available. We will explain the next steps and any refund due.

7. Return address and contact

Return address: Ejendomsselskabet SS ApS, Poppelgårdvej 17, 1., 2860 Søborg, Denmark. Use the prepaid return label included in your parcel and contact us for return instructions before sending an approved voluntary return. This request does not make a statutory withdrawal conditional on our approval.

Store: ulsece — ulsece.shop
Operator: Ejendomsselskabet SS ApS
Company registration number (CVR): 21121843
Address: Poppelgårdvej 17, 1., 2860 Søborg, Denmark
Email: elseasullivan193@gmail.com
Telephone: +45 39 67 97 78