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Shipping Policy

Last updated: 21 September 2026

1. Destinations and free standard shipping

We offer free standard shipping with no minimum order value to Poland, Czechia, Hungary, Spain, Italy, Slovakia, Portugal, Malaysia, Austria and Germany. Delivery is available to addresses accepted at checkout. If an address is not accepted, please contact us before ordering. We do not accept orders for destinations outside these ten countries.

2. Processing and delivery times

Order processing: 1 business day.
Transit after dispatch: 5–10 business days for all ten destinations.
Total estimated time from order placement to delivery: 6–11 business days.

Business days are Monday to Friday, excluding relevant public holidays. These are estimates, not guaranteed arrival dates. Customs checks, remote locations or carrier disruptions may affect delivery. We will notify you of a material delay and explain the available options. Your statutory rights regarding late or missing delivery are not affected.

3. Tracking and delivery

We send available tracking details to the email address provided with your order. Please provide an accurate address and a telephone number that the carrier can use. Contact us promptly if you need to correct an address. Orders may arrive in separate parcels at no additional standard shipping charge.

4. Cash on delivery

Cash on Delivery (COD) is available when shown at checkout for your order and address. Pay the order total displayed at checkout to the carrier when the goods arrive, using a payment method accepted by that carrier. Do not assume that every carrier accepts cards. Any charge other than free standard shipping must be clearly disclosed before you place the order.

5. Taxes, duties and Malaysia orders

Free shipping refers to the standard delivery charge. Applicable taxes collected by us and any other charges payable to us are shown before you place your order. Where goods are imported, customs authorities may assess import duties or taxes not collected at checkout; unless shown as prepaid, these are payable by the recipient under applicable law. This may apply to deliveries to Malaysia. Contact us before ordering if you need clarification. We do not misstate shipment values or describe commercial purchases as gifts.

6. Lost, damaged or delayed parcels

If a parcel is late, missing or damaged, contact us with your order number. Photos can help us investigate damage, but a short reporting deadline does not remove your statutory rights. We remain responsible for goods until you or a person you designate, other than the carrier, takes physical possession, except where applicable law provides otherwise for a carrier independently commissioned by you. Handing a parcel to our carrier does not transfer the delivery risk to you.

We will investigate with the carrier and provide the remedy required by applicable law. A carrier investigation or internal approval process does not postpone mandatory refund or other remedy deadlines. If delivery cannot be completed, contact us so that we can arrange an appropriate resolution.

7. Cancellations and returns

Contact us promptly to request cancellation before dispatch. Dispatch does not remove any applicable right of withdrawal. For returns and refunds, see our Return and Refund Policy.

8. Contact

Store: ulsece — ulsece.shop
Operator: Ejendomsselskabet SS ApS
Company registration number (CVR): 21121843
Address: Poppelgårdvej 17, 1., 2860 Søborg, Denmark
Email: elseasullivan193@gmail.com
Telephone: +45 39 67 97 78